Refund/ Cancellation/ No Exchange Policy :
- Refund Policy: Due to the handmade and natural nature of our products, each item is unique and variations in size, color, and texture may occur. As a result, we cannot guarantee an exact match to the product images displayed on our website. Furthermore, given the handcrafted and personalized aspects of our products, items once purchased will not be refunded under any circumstances. We encourage you to carefully review your order before completing the purchase.
- Cancellation Policy: To ensure customer satisfaction, we allow order modifications and cancellations prior to the dispatch of the product. Once the order has been dispatched, it is considered finalized, and no further modifications or cancellations can be accommodated. This includes instances where the order is in transit or has already been delivered.
- No Exchange Policy: Steeped in tradition and crafted with care, our souvenir collection showcases the spirit of our traditional culture. Due to the one-of-a-kind nature of these handcrafted treasures, we operate with a “no claim, no exchange” policy. This ensures a smooth shopping experience and protects the value of each unique piece.